The Staunton Public Library is launching a new online chat reference service on its website, www.StauntonLibrary.org. Chat with a Librarian allows patrons to get answers to their questions instantly, without having to make a phone call or come in the building.

Technology Services Librarian Carrie Whitlock says that the addition of this service allows the library to reach patrons who may not otherwise be able to, or comfortable with, communicating with library staff in other ways: “A big part of Staunton Public Library’s strategic plan is to make the library and its services more accessible to everyone in our community. Instant messaging allows us to better serve our deaf, hard of hearing, and neurodivergent patrons especially.”

Chat with a Librarian is on the library’s homepage under the Contact Us section and is available on desktop and mobile web browsers. When the chat service is offline, patrons can search for answers on the linked FAQ site or submit a question and receive a response when a librarian becomes available.

The chat service is available Monday through Friday, 9 a.m. to 4:30 p.m.

Contact Us

For more information about the Staunton Public Library, call 540.332.3902 or visit www.StauntonLibrary.org